This course is designed for staff who work in a union call centre, or work with call centre staff as an organiser or officer. Participants will practice the skills involved in assessing and developing organising opportunities and in shifting the servicing load. Participants will also learn about the organising frameworks and how they might be useful in a call centre environment.
Entry requirements / Pre-requisites
There are no pre-requisites for this course.
Accredited
No
Course duration
3 days
Register your Interest
If you would like to undertake this course in 2010 please register your interest by emailing orgcentre@actu.asn.au. Please provide your name, union, email address, name of course, and the state/s in which you would be prepared to attend this course. This course will be scheduled when a sufficient number of people have expressed their interest.
Total Fees
$495.00 per participant (inc. GST)
To enrol
Enrolment information