This course is for experienced Organisers, Industrial Staff or other Officials who regularly negotiate grievances, disputes or are involved in bargaining.
To introduce participants to the negotiating theories, apply those theories and to identify methods of planning and evaluating negotiations.
The course builds participants listening and negotiating skills, using a collaborative approach to improve outcomes.
On completion of this course participants will be able to:
- Identify different theories of negotiation and use them to assist with and assess their preparation and performance.
- Apply different negotiation theories, strategies and tactics to various scenarios.
- Recognise and apply a range of communications skills and strategies.
- Identify the elements of a persuasive argument and understand the motivators involved in decision making.