Member Engagement/Intake Officer

The Australian Services Union NSW & ACT Services Branch (ASU) is a progressive, active and growing Union. We are committed to organising members to grow their Union and win campaigns that make a real difference for workers, contributing to a fairer society.

The role is a customer service focused role that involves emailing, calling, and texting members. We’re looking for a good communicator and someone who is comfortable with new technologies. The role will also include data entry and administrative support.

Key Responsibilities:

  • Regular in and outbound communication with members by phone and email.
  • Provide members with information about the benefits of their Union membership.
  • Update and record member details accurately.
  • Identify and resolve issues for members.
  • Provide accurate and relevant information and advice to members on industrial rights and entitlements.
  • Understand the differences between individually driven issues and collectively driven issues.
  • Identify disputes that have organising opportunities or the potential for collective action in the workplace.
  • Process new membership forms.
  • Respond to and resolve membership enquiries and issues.
  • Administrative support and reception duties.

Selection criteria:

  • Demonstrated commitment to trade Union principles.
  • High level verbal and written communication skills.
  • Proven customer service experience.
  • Ability to work as part of a team and independently.
  • High level of knowledge and competency in Microsoft Office.
  • Ability to accurately record information.
  • Ability to prioritise workload and work autonomously.


  • Full time, 35 hours per week.
  • Commencing salary $71,471 pa plus 10.5% superannuation.
  • Redfern based (close to public transport).
  • 17.5% annual leave loading.
  • 12 RDOs per year.
  • 4 weeks annual leave plus Christmas shutdown.
  • 6 months paid parental leave.

How to apply

Please address your application to Natalie Lang, Branch Secretary, Australian Services Union, NSW & ACT Services Branch, PO Box 1865, Strawberry Hills 2012 and email your application to Louise Craig with "Member Engagement/Intake Officer" in the subject line by no later than 12.00pm Monday 31 January 2022. Applications must include your current CV and a statement addressing the key responsibilities and selection criteria above to ensure that you are considered for the role.

Apply online