ASU NSW & ACT: Member Engagement Officer

ASU NSW & ACT Services Branch
Member Engagement Officer (full-time)

The Australian Services Union NSW & ACT Services Branch (ASU) is a progressive, active and growing Union. We are committed to organising members to grow their Union and win campaigns that make a real difference for workers, contributing to a fairer society.

The role is a customer service focused role that involves emailing, calling, and texting members. We’re looking for a good communicator and someone who is comfortable with new technologies. The role will also include data entry and administrative support.

Key Responsibilities

  • Regular in and outbound communication with members by phone and email
  • Provide members with information about the benefits of their Union membership.
  • Update and record member details accurately.
  • Identify and resolve issues for members.
  • Provide accurate and relevant information and advice to members on industrial rights and entitlements.
  • Understand the differences between individually driven issues and collectively driven issues.
  • Identify disputes that have organising opportunities or the potential for collective action in the workplace.
  • Process new membership forms.
  • Respond to and resolve membership enquiries and issues.
  • Administrative support and reception duties
Selection criteria:

  • Demonstrated commitment to trade Union principles.
  • High level verbal and written communication skills.
  • Proven customer service experience.
  • Ability to work as part of a team and independently.
  • High level of knowledge and competency in Microsoft Office.
  • Ability to accurately record information.
  • Ability to prioritise workload and work autonomously.

  • Full time, 35 hours per week.
  • Commencing salary $78,347 pa plus 11.5% superannuation.
  • Redfern based – close to public transport.
  • 17.5% annual leave loading.
  • 12 RDOs per year.
  • 4 weeks annual leave plus Christmas shutdown.
  • 6 months paid parental leave.
How to apply
Please address your application to Angus McFarland, Branch Secretary, Australian Services Union, NSW & ACT Services Branch, PO Box 1865, Strawberry Hills 2012 and email your application to Louise Craig with “Member Engagement Officer” in the subject line by no later than 5.00pm Monday, 19 February 2024.

Applications must include your current CV and a statement addressing the key responsibilities and selection criteria above.

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