Course Details

This course builds on the skills developed in our Core Skills for Delegates course. It includes skills for problem solving and negotiating outcomes at the workplace level. 

The course addresses the principles of procedural fairness, develops problem-solving and analytical skills and develops strategies for communicating with workers and employers on grievance issues and procedures.

This course also looks at legal principals and interpreting grievance procedure clauses in awards and agreements.

Please ensure relevant approval has been granted by your union in accordance with its rules and elected official and note the cost of this course is $85.00 (GST inclusive).

This course is delivered with the support of The Union Education Foundation (TUEF) and The Australian Government Productivity Education and Training (PET) Fund.



27 – 28 May 2021 at 1:00pm-5:00pm (AEST)

12 – 13 October 2021 at 1:00pm-5:00pm (AEDT)