Employer: Transport Workers Union (National Office)
Work Type: Full Time
Location: Sydney CBD

Applications close: Tuesday 7 April 2026

The Transport Workers’ Union of Australia (TWU) is one of Australia’s leading campaigning trade unions, holding some of the biggest companies in the world to account over their treatment of workers, such as Qantas, Amazon and the supermarket giants.

Since it was founded, the TWU has represented the interests of truck drivers and logistics workers, exposing the financial pressures by major retailers, manufacturers, and oil companies on road transport – Australia’s deadliest industry.

The TWU has led the charge in highlighting and tackling exploitation in the gig economy, pressuring companies and the government to address chronic underpayments and deadly pressures on food delivery riders and rideshare drivers.

The TWU has a strong presence in the aviation industry with members across multiple work groups including ground handling, cabin crew, pilots, catering and security. The TWU has a plan to improve and rebuild the industry post-COVID including our landmark recent Federal Court litigation against Qantas after it illegally outsourced 1800 workers.

The TWU is seeking a motivated Member Services Support Officer to join our team.

THE SUCCESSFUL CANDIDATE:

• Management of membership database
• IT/Systems Management
• Ability to work through complex scenarios & articulate solutions
• Attention to detail focused
• Strong problem solving skills
• Proactive
• Great communicator
• Excellent interpersonal skills
• Ability to develop & maintain collaborative working relationships
• Commitment to labour values

THE ROLE:

• Oversee backend functionality of database
• Ensure accuracy of membership system
• Assist membership in ensuring data is accurate in the CRM
• Assist in monitoring website, portal, CRM for ease of member experience
• Management of database, ensuring integrity, accuracy & compliance
• Create/Monitor Users and access to CRM
• Implementation & testing of upgrades & new functionality
• Compliance with all legislative relevant obligations
• Resolution of database issues – member through to staff
• Provision of regular accurate & meaningful reporting
• Regular reconciliation of relevant systems to ensure integrity of data
• Regular liaison with key external stakeholders

To apply, forward a Cover Letter and CV to Samantha Metcalf, by email: jobs@twu.com.au

For a confidential discussion about this role, please contact Samantha Metcalf on 02 8114 6500.