The Timber, Furnishing & Textiles Union is seeking a full-time experienced membership officer to assist our membership team and to work closely with our organisers.  Situated in our Carlton based National office.

KEY RESPONSIBILITIES

Reporting to the Membership Manager, the Membership Officer will:

• provide prompt and professional service to members
• maintain accurate membership records and data integrity
• process new memberships, resignations, suspensions and adjustments
• process membership dues, including direct debit, credit card, BPAY and other payment methods
• run payment processing cycles and follow up declined, missing or irregular payments
• communicate with members and employers about payment issues
• issue dues notices and other scheduled membership communications
• respond to membership enquiries by phone, email and mail
• assist with reports, data analysis, mail-outs and digital communications
• help improve systems, workflows and data quality

SELECTION CRITERIA

• strong attention to detail
• good customer service and communication skills
• the ability to manage workloads and meet deadlines
• sound Microsoft Office skills, particularly Excel
• the ability to work well in a team and also work independently
• initiative and a willingness to learn
• experience with membership or database systems (IMIS desirable but not essential)
• an understanding of, or commitment to, trade union values is desirable

CONDITIONS

• a values-driven workplace focused on improving working conditions for workers
• a supportive team environment
• opportunities for training and skill development
• 13 rostered days off per year
• 5 weeks annual leave
• some flexibility around working arrangements for the right candidate

This role plays a direct part in supporting members and strengthening the union’s work.

To apply, please submit a covering letter and your CV to info@tftu.org.au by 5 May 2026.