ACTU Member Connect Call Centre Organiser

ACTU Member Connect Call Centre has two positions currently available. If you are looking to work with a union, this could be the ideal opportunity to gain an understanding of organising and the issues facing Australian working people.

Job Purpose

The ACTU Call Centre can be the first point of contact for union members and non-members. Organisers are required to identify organising leads for unions; provide industrial and membership services information and advice to callers; and conduct member retention campaigns and polling/market research.

If you are looking to work with a union, this could be the ideal opportunity to gain an understanding of organising and the issues facing Australian working people.

Key Accountabilities and Responsibilities

Identify organising opportunities for Australian unions

Provide accurate advice and information to union members and non-members
contacting the ACTU call centre

Refer callers on to the relevant union or service provider

Conduct ongoing polling and specific outbound market research campaigns

Some basic database development

Key Competencies

A demonstrable commitment to unions and social justice

An understanding of the industrial relations system in Australia

Research skills including Internet based research

IT literacy, Microsoft Access and advantage

A self starter and able to work without close supervision

The ability to work flexible hours

Experience and Education

Experience in a call centre or a union environment is highly desirable

Demonstrable activity with a union or other social justice organisation

Tertiary qualified or close to completion of under-graduate degree an
advantage

There are 2 positions currently available, one permanent and one maternity leave position (6 months with a possible extension).

Applications for full-time or part-time work will be considered.

How to Apply

Send your CV and written response to “Why do you want to work for the
ACTU?” and “Briefly outline your experience or involvement in
organising and/or activism for a trade union, community or other
organisation” to Debi Bruce, 3/393 Swanston St Melbourne 3000 or via
e-mail to dbruce@actu.asn.au.

If you have any enquiries, contact Linda Jenkin on 03 9664 7377.

Closing date: Wednesday, 11 June 2003